Plymouth and Brockton Frequently Asked Questions
Ticketing
Check My Ticket
Check My Ticket is a service that Plymouth and Brockton passengers can use to check their existing bus ticket(s) by providing the email address and booking number, or Pass Card number associated with their order. Check My Ticket provides passengers with ticket information such as expiration date, purchase date, pickup/drop off location, and remaining scan quantity. Passengers can also re-email their unused, unexpired tickets to themselves if the original ticket email is misplaced or deleted.
Children's Tickets & Fares
All children, regardless of age require a ticket. The only exception would be an infant being carried in a body/snuggle sack by an adult.
Children under the age of twelve (12) will be carried at a reduced rate when accompanied by an adult. All unaccompanied children shall be charged full adult fare. Bus operators reserve the right to verify the child’s age upon boarding the bus. Child tickets are offered to/from South Station and Logan Airport only. When purchasing children’s ticket(s), an adult ticket must be purchased simultaneously; child tickets cannot be purchased standalone.
For safety concerns, our insurance carrier recommends that children be in a car seat, whenever possible. Since all bus lines do not currently have seat belts in all vehicles, it has not yet been made a legal requirement.
Commuter Benefits Programs
Commuter benefit debit & credit cards can be redeemed for Plymouth & Brockton bus tickets.
This is a national employee benefits program that reduces the cost of commuting by public transportation. The commuter benefits program can be provided as a fringe benefit (your employer can subsidize your commuting costs. tax-free, up to $315.00 per month). This benefit program can also be provided as a pre-tax deduction from an employee’s salary (your employer can allow you to set aside pre-tax dollars, up to $315.00 per month, to pay for your own transit costs).
For more information on the commuter benefits program contact:
Commuter Benefit Solutions (Edenred): 888-235-9223 (https://www.edenredbenefits.com)
Wage Works: 877-924-3967 (https://www.wageworks.com)
Tax-free commuter benefits can be structured as an employee-funded, tax-free payroll deduction; as an employer-funded benefit; or the costs can be shared by employer and employee. The benefit can be delivered in the form of terminal-restricted debit cards, or through a reimbursement model under specific conditions defined by the IRS.
Customer Accounts
P&B customer accounts provide passengers with the ability to save credit cards for future purchases and look up historical ticket purchases. Please note that an account is not required to purchase tickets.
To register for a P&B account simply navigate to our account registration page. Complete the registration form and click the activation link in the email sent to the email address inputted during the registration process. Once the activation link has been clicked, you are all set! You can use your new account to make a ticket purchase.
To save your credit card information for a future purchase simply create an account, then click the Credit Cards button on the top banner. From there, click Add Credit Card and fill out the form.
Kiosks
Effective April 2024, P&B no longer offers ticket sales via kiosks.
Tickets
Tickets must be purchased online through this website. Drivers cannot sell tickets or accept cash, so be sure to purchase all tickets before the scheduled bus time and prior to boarding. Service charges will be assessed on all purchases and sales channels.
Tickets are flexible meaning they can be used at any time, on any bus, prior to the expiration date noted on the ticket. Ticket expiration dates cannot be extended.
When purchasing on our website tickets will be sent to your email address. The email includes a PDF attachment of your full ticket and picture attachments of each QR code (each applies if you bought multiple tickets). Check your spam/junk folder if you did not receive your ticket.
Please note that advance ticket purchases are not a reservation for any particular date or trip and can be used at any time prior to their expiration.
One-way tickets are valid for 60 days from the date of purchase. Round trip tickets are valid for use at any time within 6 months (180 days) from the date of purchase and are not valid for shared use. When purchasing multiple one-way or round-trip tickets, only one passenger needs to input their information to process the ticket purchase. We do not ask for, nor do we allow putting multiple names on a single order.
Discounted 10-ride multi-passes are valid for use at any time within 30 days from the date of purchase. These multi-ride passes are valid for use by 1 customer only (passes are not valid for shared use). Commuter passes are non-refundable and non-transferable. Commuter passes are available to and from Downtown Boston. South Station to Logan tickets are not valid in conjunction with a commuter ticket.
All children, regardless of age require a ticket. Children under the age of twelve (12) will be carried at a reduced rate to/from South Station and/or Logan Airport when accompanied by an adult. When purchasing children’s ticket(s), an adult ticket must be purchased simultaneously; child tickets cannot be purchased standalone. Unaccompanied children will be charged the adult fare. Bus operators reserve the right to verify the child’s age upon boarding the bus.
If you have lost or misplaced your ticket, or the QR code is illegible, please purchase a new ticket prior to boarding and direct all inquiries to [email protected].
Ticket Sales Locations
Tickets must be purchased on our website for all stops/destinations.
Payments & Refunds
Apple/Google Pay & NFC Payments
At this time, we do not offer support for Apple/Google Pay or NFC payments on our website.
Connecting Services
Plymouth & Brockton is not responsible for any delays and missed connections caused by conditions beyond our reasonable control including but not limited to breakdowns, equipment failure, accidents, and road, traffic, or weather conditions.
Plymouth & Brockton is not liable for any inconvenience, loss, damage, delay, or expense caused as a result of any delays. Please allow sufficient time, when planning your trip.
Credit Cards
We are pleased to accept all major credit cards. All credit card transactions on our website are encrypted.
Credit Card Processing Error (AVS REJECTED)
The AVS error is generated by your credit card provider to protect you from credit card fraud & does not originate with our card processor/sales portal.
- When purchasing online be sure to only put in the numbers of the card (no spaces or dashes).
- Be sure that the name entered exactly matches the name on the credit card including punctuation (if your middle initial is on your card, include it as part of the cardholder’s name).
- Use the drop-down for the expiration month and year.
- Be sure you have your most current security code for the card (3 digits from the back of the card – 4 digits on the front of the card for American Express).
- Make sure the billing address & zip code are entered exactly as noted on your monthly statement.
- Many credit card providers also require the address entry to be properly capitalized.
- Be sure to check off that you have accepted the Terms & Conditions. When accepting the Terms and Conditions, you must scroll to the bottom of the T&Cs box and click “Agree” to proceed.
- If you are still encountering problems, first try clearing the browser history on your device then give us a call (Mon – Fri 8 AM – 4 PM) and chose extension 215 and P&B personnel will walk you through the procedure.
Fare Adjustments
In the event of disagreement with a customer service agent, please pay the fare he/she requests and communicate, in writing, with the main office at 8 Industrial Park Road, Plymouth, Massachusetts 02360-4828 or email to [email protected].
If you have lost or misplaced your ticket, or the QR code is illegible, please purchase a new ticket prior to boarding and direct all inquiries to [email protected].
Refunds
Refunds will not be issued at our ticket counters. Please fill out the form on our contact page to request a refund.
Service charges are non-refundable. In addition, a refund fee per transaction will be assessed on all refunds made.
Tickets will be redeemed to the original purchaser at the fare paid (less the service charge and a minimal refund fee, per transaction) when no portion of the ticket has been used. Tickets that have previously been redeemed for travel do not have any refund or monetary value. Any misplaced, lost, or stolen ticket is not able to be refunded or replaced. 10-ride multi-pass tickets used in part are not redeemable. Tickets will be redeemed provided that they are presented before the expiration date. Expired tickets are non-refundable.
Refunds will not be issued due to delayed departure and/or arrival times as these cannot be guaranteed as both can be affected by several factors including weather, traffic, and other conditions beyond our immediate control. Plymouth & Brockton is not liable for any inconvenience or expense caused as a result of such a delay. In addition, Plymouth & Brockton is not liable for any other travel expenses caused by a delay.
Seating & Reservations
Reservations
Plymouth & Brockton does not accept reservations.
All transportation is on a “first-come, first-served basis”. We will make every effort to accommodate all passengers during peak travel times, but cannot guarantee seating.
Tickets may be purchased in advance, but do not guarantee a seat on any particular date or at any specific time. Please arrive 15-30 minutes before departure. If you are traveling with a group of 10 or more people, please contact our operations department at 508-746-0378 (extension 242) so we can make the necessary arrangements to accommodate you.
Seating
Seats are for ticketed passengers only on a first-come, first-served basis. No reservations. Tickets are not date or trip-specific, therefore purchasing tickets in advance does not guarantee seating.
Passengers may only occupy one seat for travel and seating cannot be utilized for luggage storage and/or extra seating space. Passengers requiring extra seating space must pay for each additional seat at full fare. All seating is without regard to race, color, creed, national origin, or any other protected characteristics.
Customer Notifications & Service Cancellations
Service Notifications & Text Alerts
In the event that conditions warrant the cancellation of bus service, notice will be posted on social media (X). We highly recommend passengers turn on X (formerly Twitter) notifications so that you get alerted when we post on X (formerly Twitter).
In addition, text messages will be sent to those customers who have opted for this form of communication. You can sign up for text alerts here.
Accommodations & Accessibility (ADA/Title VI)
Americans with Disabilities Act (ADA)
If you have a disability, we’ll do everything we can to help you have a comfortable journey with Plymouth & Brockton.
While some disabilities and needs may be obvious, others are not and you may be served by several different representatives along the way. It is essential that you ask for assistance at each location where you need help (including each driver if you have different drivers for multiple legs of your trip).
Plymouth & Brockton personnel will gladly provide assistance to reasonable requests. If you would like to speak to someone about your needs or rights, please contact us at 508-746-0378.
If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please click here to obtain a complaint form or send a written statement to us at:
Plymouth & Brockton
Attn: Title VI Program Coordinator/ADA Specialist
8 Industrial Park Road, Plymouth, MA 02360
Please remember to include information that would assist us in resolving the complaint such as;
- A detailed description of the incident including location, time, and date.
- Names and descriptions of any person who you believe did not provide you with proper assistance.
Click here for a copy of our nondiscrimination statement.
Charter Services
Plymouth and Brockton does not provide charter buses/services however our sister company, McGinn Bus Company provides charter services throughout New England.
Handicap Accessible Transportation
Reservations are not required for transportation on Plymouth & Brockton motorcoaches.
Although all of our coaches are equipped with wheelchair lifts & we can generally accommodate your travel needs on all trips, passengers requiring wheelchair accessibility are advised to call ahead at least 24 hours prior to your trip. This will help to assure that the bus can be properly prepared in advance. In this way, the trip will not be delayed while seats are moved, and previously boarded passengers are relocated.
Please note that a maximum of 2 mobility devices can be transported on any given trip.
How to Obtain Assistance
1. Call P&B at 508-746-0378 – Ext 242.
2. Provide the agent with information about your specific travel needs and schedule.
3. We will confirm the bus schedule with you and make preparations such as moving seats in advance of your trip.
Information on Lift-equipped Buses: Per the manufacturer’s specifications, the average recommended maximum lift capacity cannot exceed 600 pounds. In addition, the mobility aid can be no more than 30 inches wide and 48 inches in height.
Music & Entertainment Devices
Radios and/or other sound equipment are permitted only when used with ear plugs so as not to inconvenience other passengers.
Restrooms
All Plymouth & Brockton coaches are equipped with restrooms, for your convenience.
Service Animals & Pets
Dogs, Cats, Birds, or any other pets will not be transported.
ADA-certified service animals (any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability and accompanying said person) are allowed on Plymouth and Brockton buses. These animals may not travel in the aisle or occupy a seat and are the responsibility of their owner and must be under the control of their owner at all times. Plymouth & Brockton reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and or company personnel.
Emotional support animals or comfort animals (being used as part of a medical treatment plan as therapy animals) are not considered service animals under the ADA. Although these animals provide companionship and can help with depression or anxiety, they do not have specialized training to perform tasks that assist persons with disabilities. As such, these animals are not covered by federal laws protecting the use of service animals.
Title VI/ADA Nondiscrimination Statement
Wi-Fi
All Plymouth and Brockton coaches are equipped with free Wi-Fi. Please note that the Wi-Fi onboard our coaches is intended to be used for light web browsing, viewing email and low bandwidth applications. It is not intended to be used for HD/4K streaming and other high bandwidth applications.
Passenger Behavior & Refusal of Service
Alcohol & Drugs
Plymouth and Brockton reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of himself or herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers.
Cell Phones
Cell phone use is discouraged on coaches out of respect and courtesy to your fellow passengers and due to the confined space, however, no laws are governing their use in public places. We ask that any calls be limited to situations where a quick message is necessary.
Cigarettes & E-Cigarettes
Smoking (including e-cigarettes and smokeless cigarettes) is prohibited on all Plymouth and Brockton properties including stations & buses. Passengers are also not permitted to consume or bring alcoholic beverages or narcotics on board.
Eating & Drinking
No open containers of food or beverage are allowed on Plymouth and Brockton coaches.
Passenger Rules & Code of Conduct
Schedules
Logan Direct Service
Logan Direct trips are highlighted in gray on P&B schedules.
Logan Direct service features stops in Hyannis, Barnstable and Sagamore before heading straight to Logan International Airport. Logan Direct also reverses direction (southbound) and goes from Logan straight to the Cape, servicing Sagamore, Barnstable and Hyannis.
Schedule Adjustments
We take every precaution to publish correct schedules, however, the times shown cannot be guaranteed. Plymouth and Brockton shall not be held liable for consequential or incidental damages for errors, omissions, loss, damage or delays, including but not limited to weather delays. All schedules shown herein are subject to change.
Plymouth & Brockton is responsible only for transportation on its own lines in accordance with applicable tariffs & limitations. We assume no responsibility for any acts or omissions of others, including interline partners, except as imposed by law.
Schedule Format
AM times are shown in regular type. PM times are in bold.
Our schedules are intended to be read up and down. Think of a timetable as an aerial view of a highway. Vehicles on the right would be traveling toward the top of the picture. Vehicles on the left would be traveling toward the bottom of the picture.
Parking, Directions & Exit Numbers
Directions
Barnstable Park and Ride | 2186 MA-132, West Barnstable, MA 02668
The Barnstable state commuter parking lot is located behind Burger King on Route 132 at the junction of Route 6, and Route 132 (exit 68).
Free parking in the state-operated commuter parking facility. Parking falls under the jurisdiction of the MassDOT Highway Division.
Hyannis Transportation Center | 215 Iyannough Road, Hyannis MA, 02601
The Hyannis Transportation Center is located at the intersection of Main Street and Center Street in downtown Hyannis. From Route 3 South merge (via the Sagamore Bridge) onto Route 6 then get off at exit 72 (Willow Street). At the end of the ramp, go south (right) on Willow Street toward the airport and Hyannis. Willow Street turns into Yarmouth Road. At the traffic light at the intersection of Yarmouth Road and Route 28, go straight across the intersection, and veer right to stay on Yarmouth Road. At the end of the street at the stop sign, make a right turn on Main Street, then make the next right turn at the traffic light onto Center Street and the transportation center entrance is immediately on your right.
Paid long & short-term parking is operated by the Cape Cod Regional Transit Authority. Parking passes can be purchased via the CCRTA.
Logan International Airport
Board our bus at any terminal in the designated “Scheduled buses” area.
Plymouth Park and Ride | Rte. 3, Info. Ctr., Plymouth, MA 02360
The Plymouth state commuter parking lot is located at the exit 13 commuter parking area on Route 3.
Free parking in the state-operated commuter parking facility. Parking falls under the jurisdiction of the MassDOT Highway Division.
Rockland Park and Ride | 1150 Hingham St., Rockland, MA 02370
The Rockland state commuter parking lot is located at the junction of Routes 3 & 228, exit 35 off Route 3, across from the Home Depot.
Free parking in the state-operated commuter parking facility. Parking falls under the jurisdiction of the MassDOT Highway Division.
Sagamore Park and Ride | 2 Canal Road, Sagamore Beach, MA 02562
The Sagamore state commuter parking lot is located off Route 3, on Canal Road, near the visitor’s information center. Free parking in the state-operated commuter parking facility.
From Route 6 (Cape Cod), take Route 6 to the Sagamore Bridge (staying in the right lane); at the bottom of the bridge take the first ramp on right (1A). This will bring you out to the main road; to your right, there will be a Nouria gas station. The parking lot is in front of the gas station, which will be on your right once taking right onto Canal Street
From Route 3, take Route 3 south to Cape Cod; when approaching exit 1A, stay in the right lane, and exit off-ramp 1A towards Scusset Beach Road At the bottom of the ramp take a left onto Scusset Beach Road, shortly up the road you should see a Nouria gas station on your right. The parking lot is directly in front of the gas station, which will be on your right once taking right onto Canal Street
Free parking in the state-operated commuter parking facility. Parking falls under the jurisdiction of the MassDOT Highway Division.
South Station | 700 Atlantic Ave, Boston, MA 02110
Driving north on the Southeast Expressway (I-93), take the Kneeland Street/Chinatown exit and bear right at the end of the ramp onto Atlantic Avenue.
Paid parking is available on the roof of the bus terminal 24/7 (level 5).
Falmouth Station | 59 Depot Avenue, Falmouth, MA 02540
From Route 3 South go over the Sagamore Bridge then take exit 55 onto Sandwich Road. Follow Sandwich Road until it merges with the Bourne Bridge rotary and take the Route 28 exit. Follow Route 28 which eventually turns into Palmer Avenue, then turn right onto Depot Avenue. Falmouth is the first right on Depot Avenue.
Free parking in the state-operated commuter parking facility. Overnight parking is not allowed. Parking falls under the jurisdiction of the MassDOT Highway Division.
Woods Hole Steamship Authority Terminal | 1 Cowdry Rd, Woods Hole, MA 02543
From Route 3 South go over the Sagamore Bridge then take exit 55 onto Sandwich Road. Follow Sandwich Road until it merges with the Bourne Bridge rotary and take the Route 28 exit. Follow Route 28 which eventually turns into Palmer Avenue, then turn right onto Locust Street which becomes Woods Hole Road. Follow Woods Hole Road then turn left on Crane Street and finally turn right onto Cowdry Road.
Paid parking is available in the Palmer Street parking lot located at 276 Palmer Ave, Falmouth, MA 02540. Parking falls under the jurisdiction of the Steamship Authority.
Logan Airport Pickup/Dropoff Information
At Boston Logan International Airport buses depart each airline terminal on the lower level outside the baggage claim areas, at the sign that reads “Scheduled Buses”, in the orange zone. Buses begin their trip through the airport at Terminal A, then stop at each terminal as they progress through the airport, so depending on your terminal, the bus may be a few minutes later than the time posted on the schedule.
A full list of the airlines at each Logan terminal is available on Massport’s website. An interactive map layout of the airport is also available on Massport’s website.
Terminal A | (Delta/WestJet) | exit door A105 | the stop is just to your right
Terminal B1 | (Air Canada/American Airlines) | exit door B101 | the stop is right in front of the door
Terminal B2 | (Southwest/Alaska Airlines/Spirit/United) | exit door B115 | the stop is just outside the door
Terminal C | (Aer Lingus/Cape Air/JetBlue) | exit door C110 | farthest door to the right from baggage claim
Terminal E | (International Airlines) | exit door E107 | the stop is just outside the door
MassDOT Highway Exit Renumbering Project
Starting January 1, 2021, MassDOT will be renumbering the exits on all the highways in Massachusetts.
Please visit the dedicated project page for more information.
Parking
Park & Ride Lots
These lots fall under the jurisdiction of the MassDOT Highway Division. There are no fees for parking however long-term parking is discouraged, due to the availability of spaces for daily travelers.
Hyannis Transportation Center
Parking falls under the jurisdiction of the Cape Cod Regional Transit Authority. There are daily and long-term fees; pricing varies by season.
South Station
Paid parking is available 24/7 on the roof of the bus terminal (level 5). Parking falls under the jurisdiction of the MBTA.
Luggage & Personal Property/Lost and Found
Baggage
Baggage will not be checked on P&B lines. Be sure to identify and claim your bag, prior to leaving the bus stop. As an added precaution, make sure all baggage has an identification tag attached on the inside and outside. Please note that there is no liability for unchecked baggage and/or personal belongings.
Plymouth & Brockton is not liable for any lost, stolen, or damaged personal belongings. All full-size baggage will be transported in the baggage compartments. Baggage is limited to 2 pieces per adult ticket and 1 piece per child ticket. No baggage will be placed in/on seats in any manner as to occupy space thus preventing a paying passenger from a seat. Baggage will also not be placed in the aisles.
For the health & safety of our employees, the weight limitation on baggage is 50 lbs. per bag. Excess baggage (anything over 2 bags per adult) will be carried for a minimal fee per bag (plus the applicable service charge). Please note that extra baggage tickets can be purchased standalone on our website but not at our kiosks.
Carry-on bags are limited to 1 piece and 25 pounds maximum, per person, and must be placed in the overhead racks or under the seat in such a manner as not to endanger other passengers. Carry-on bags count towards the 2-piece baggage limit. A passenger may also carry one personal item (briefcase, purse, lunchbox, etc.) on the coach.
Hoverboards, electric bikes, and electric scooters are prohibited on all P&B properties including stations & buses.
Battery powered (including lithium batteries) mobility devices for disabled passengers are allowed on the bus per ADA regulations, provided that the battery is either turned off or disconnected.
Bicycles
Bicycles may be carried in the baggage compartments when there is sufficient room after all other baggage has been loaded at the owner’s risk (Plymouth & Brockton is not responsible for damage to any bicycles, boxed, or unboxed) at the prevailing tariff rate. Bicycles must be carried in a separate baggage compartment or placed in such a manner as not to damage any baggage or express in any way. There is no guarantee that bicycles will be accepted by connecting carriers. In addition, connecting carriers may require that bicycles be boxed.
Bicycles will be carried for a minimal fee per bicycle (plus the applicable service charge). Bicycle tickets can be purchased on our website or at our kiosks. Please note that bicycle tickets can be purchased standalone on our website but not at our kiosks.
Hoverboards, electric bikes, and electric scooters are prohibited on all P&B properties including stations & buses.
Battery powered (including lithium batteries) mobility devices for disabled passengers are allowed on the bus per ADA regulations, provided that the battery is either turned off or disconnected.
Lost & Found
If you leave any personal article on a bus, report your loss to the nearest agent or send an email to [email protected] as soon as possible. You may also fill out the form on the contact page of our website by selecting “Lost and Found Inquiry” as the reason for inquiry.
Please provide a full description of the article, the date of loss, the point between which you traveled, and the time of day, as well as your name and a method for us to contact you. We cannot, of course, be responsible for articles left on coaches or inside terminals, but we will make every effort to recover your property for you.
Customer Service & Feedback
Compliments & Complaints
Please send us a detailed letter, or an email addressed to our customer service department. Include the date, location, and time of the incident, the bus number (if applicable), and a description or name of the personnel involved.
Unsigned correspondence and/or correspondences without a valid return address and telephone number cannot receive a response; nor can appropriate action be taken in the case of a complaint.
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